Millican Reviews

Everything was OK, until I decided to return the item. The most unsatisfactory experience of purchasing online. First of all, the return label l was emailed was not sufficient for the courier drop off as it did not contain a barcode that could be scanned. I contacted millican and was advised to post the item and that l would be refunded the postage. Postage charges for returning the item were refunded. It took them 3 weeks to refund the cost of item as apparently the accounts dept was confused about the postage cost refund. Despite several live chats (you cannot call the company) l was assured that I would be refunded full amount of cost of item, yet they only credited £40 out of £45 as they were to refund post charge to my PayPal account. It did not make sense as I paid by credit card. And now today, after 3 weeks they are stating that l will not be refunded post charges for returning the item. Beyond a joke! Don't ever buy if there is a chance you might have to return.

Zero stars should be an option, do not honour returns, still waiting for refund, has been promised on 2 occasions, DO NOT USE

Withheld my refund for over a month!!

Do not buy from Millican, I wish I'd have read the reviews on here before purchasing. I bought a rucksack as a Christmas gift, it wasn't suitable so I returned it. I was notified they received the return but the refund never arrived. I've chased the Customer Service team 7 times, every time I'm told it will be resolved immediately, and every time I have to contact them again. It's now been over a month since they received my return and I've been left with no choice but to open a Paypal case against them to try and get my refund. Their products aren't cheap and to withhold a refund for no reason during times when money is already tight for most people is just disgusting.

Bought a backpack and returned it- throughout, my experience has been poor - the item was returned almost two weeks ago and they claim that their returns dept hasn’t received it yet - when it was delivered the company they use dumped it over my garden fence and did not tell
Me where it was so it sat in the rain for 24hrs- I hate this company and hope they go bust as I think the product is good but they do not treat customers well and were almost trying to imply that the item would be damaged so wouldn’t be returnable -it wasn’t damaged but Millican you are responsible for the delivery company’s you use not the customer !!!

I can't even call the Costumer Service bad, it just doesn't seem to exist. So the guarantee/warranty on Millican products is worth absolutely nothing. Only get automatic messages that feedback could take up to 7 working days. I have never received more.
On my roll top backpack, the fabric is porous on the edges and bottom, the zipper on the laptop compartment is broken. Zippers are an issue in itself, but the material should in any case not become porous after a few years. I can only advise against Millican, even if the backpacks look nice.

Absolutely the worst customer service experience I have experienced for a long time. Rucksack took ten months to arrive due to supplier delays. Arrived with no returns paperwork so we sent back to address on label. The only way to contact Millican customer service is through some terrible messaging centre on their website - really clunky and hard to use. They claim to have lost all track of my order since changing systems and have acted as though I am lying that there was ever an order. I've been asked for the same details on repeat occasions, and have had to upload copies of the email correspondence with them about the delays as well as the Post Office receipt. I still don't have a refund in my bank account. No way of contacting anyone by email or phone. Really shocking service with what was supposed to be a 'premium' product. Never again.

Really poor customer service.

I really liked Millican as a brand but feel the quality has gone downhill since being brought out by TheHut. The Cutomer service is terrible, I received an order that was completely different to the web image and they were unable to cover the return costs or provide a return label!

Been on a one month holiday to Far East . Took my Millican 15L bag with me. First time I put the bag into real test and it really failed badly. The design is not suitable for travel. So difficult to access the items that I stored. A 15£ rucksack would do much better job. I am deeply regretting the purchase

I bought my Millican bag just before another corona lockdown. When restrictions were lifted, I notice that my bag has issues with its straps. The straps 'glide' with every moment, making the bag gets longer and longer as I move about which is not ideal.

Contacted their customer support 2,5 months ago and they promised a repair. They asked me to wait a bit, which I happily did because generally I was happy with the quality of the bag. Then after a month I contacted back, and from then on was just a Kafkasque experience; just back and forth emailing with no solution/ coordination for repair. The issue is not resolved and after 2,5 months getting frustrated with it I have decided to give up contacting them. What a terrible and poor customer service. They don't fulfil their promises, especially their guaranteed bag for life section. I will never purchase their product ever again.

I ordered a rucksack end of february and finally got it on july 22. - The delays had been reported monthly by millican and I had accepted them. At the end of June, however, I had ultimately insisted on compliance with the promise that the backpack will be shipped on 1st of July, otherwise I would withdraw from the contract. The appointment was confirmed by millican, but after that I didn't hear and get anything, so I informed paypal. On the 22nd July the backpack arrived after all.

Apparently their products are great, but their products have been out of stock for months (since August 2021). They kindly told people when it was going to back in stock (October 2021), but on the 25th of October changed that to January 2022.

What company doesn't know there is going to be a 2-3 month delay in stock until 5 days before the due day. Don't trust their website to give reliable information.

That'll get you 3-stars!

I'm off to buy from another brand.

Absolutely brilliant service,communication,super fast delivery, and top notch products.would highly recommend. Well done Millican,if only all online sales were as hassle free as this.?

First off, let me say that the quality and design of Millican bags is exceptional. I have absolutely no concerns that this bag will last for a very long time. The use of sustainable materials in making the bag is also a big plus for me (though see my comments below, about "environmental waste").

I docked one star (and almost two) because of some very basic problems with what I'd loosely call "communication". (1) Descriptions and photos online are not very helpful. I had to return one bag (Oli) because ambiguous descriptions made it seem like it had an external 15" laptop sleeve - in fact, the bag came with a tag that said it had one! I swapped for another, very similar style (Fraser) that does have an external 15" laptop sleeve. It's a shame, because this issue is easily remedied with a bit more attention to detail in the site descriptions, and the error resulted in environmental waste (two deliveries, with two lots of packaging). (2) I'm also a bit disappointed that I had to pay for delivery of the replacement, as I feel like the error was due to poor descriptions on the Web site. (3) The colour of the replacement bag (supposedly "rust") was absolutely nowhere near the photo - it was claret (fine if I'm an Aston Villa supporter, I suppose). I know the site says that colours may vary slightly, but this is more than a variation, it's VERY different. (4) The package came with an unrequested brochure, printed on very high-quality almost card-stock paper - not great for the environment! I have since recycled it.